If your package is lost during shipping, please contact us via support@mewoofun.com.au immediately so we can investigate the issue and work on a resolution. We may ask you to provide additional information or file a claim with the carrier. Please note that all items purchased from mewoof.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Our shipping is free and most customers can expect to receive their supplies within 7 - 12 days. Orders that require prescription approval or personalization may take longer to ship.

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days of purchase. If you would like to request a return or replacement, please Email us with your order number.

You can email support@mewoofun.com.au or chat with us online, and we'll get right back to you with a response.